Studio Policies

To receive a refund, you must submit a refund request within 24 hours of purchase. After the 24 hour grace period, all purchases are non-transferable, non-refundable, and final.

You must reschedule your enrollment at least seven days before your start date. You will incur a $10 non-negotiable rescheduling fee when your request is approved. If you cancel your enrollment and choose not to pay the rescheduling fee, you will forfeit the cost of your enrollment and the opportunity to reschedule.

In the rare event that enrollment is below the studio minimum of four participants, we reserve the right to cancel or postpone your offering. If forced to cancel your offering due to low enrollment, a studio emergency, or inclement weather, we will work closely with you to reschedule.

Due to the physical nature of pole fitness, warming up is critical. Late entry is a safety issue and is disruptive to other students. If you are more than 5 minutes late, you will be unable to participate, and the cancellation policy will apply. Exceptions apply for private or self-directed offerings.

Due to the routine-based nature of our offerings, we do not allow make-up sessions for any reason. If you have a fluctuating schedule, or difficulty attending a complete six-week series, drop-in options may be available at the time of booking.

At Miss Pole, we create a supportive environment that prioritizes the empowerment and well-being of women. However, all individuals, regardless of gender identity, are welcome to join our classes. We believe in fostering a space where everyone can feel authentic and comfortable as they explore their pole fitness journey.

Individuals under 18 may attend any Miss Pole offering with a signed parental consent waiver.

To preserve the studio's sacred space and show respect for your fellow students, we have a strict no observation and no cell phone policy. We do not allow public class observation or permit non-participants to wait in the reception area. Taking photos or recording videos during any public offering is prohibited. If you want to do this, we suggest attending an open studio session or scheduling a studio rental.

We do not tolerate discrimination, disrespect, intolerance, self-deprecating behavior, or drug/alcohol use. If you exhibit any such behavior, we will ask you to leave the studio, and you will forfeit the full cost of your enrollment and the opportunity to reschedule.

Under no circumstance are you allowed to instruct other students; while everyone appreciates extra tips, it is an extreme safety issue.